Frequently Asked Questions

General Questions

Do I need an account to place an order?

No, you do not need to create an account to place an order. However, by creating an account, you will be able to receive discounts and promotions directly to your email.

Do you provide tracking number?

Yes, a tracking number will be sent to you once your parcel has been shipped.

Can I change a shipping address for my order?

Yes, you can change the products or shipping address if your order has not yet been shipped.

If your order is marked as "Shipped," it means it has already been submitted for shipment, and no changes can be made. However, if the order is still in "Processing" status, we can make changes during business hours. In this case, please contact us via email or Telegram, and we will assist you promptly.

Do you guarantee that I will receive the parcel?

We use the safest delivery methods available to ensure your parcel reaches you. With years of experience in this field, we apply our knowledge to minimize risks and ensure your order arrives safely. This is confirmed by the thousands of satisfied clients we've served.

Your package will be carefully packed, with products wrapped in bubble wrap to ensure they arrive in perfect condition. The packaging is designed to blend in with typical online store parcels to avoid raising suspicions, and it may vary depending on your country of destination, tailored to our experience in each region.

In the rare event that a package is lost or delayed due to postal issues, we will assist you according to our reshipment policy. As our client, you are guaranteed support, and we take every measure to protect you from potential risks.

For certain countries, we also use discrete packaging and enhanced postal control to reduce delivery risks. Please review our reshipment policy before placing your order. If you have any questions, feel free to contact us via email or Telegram.

Will my package show that this is pharmacy products from your website?

We ensure 100% privacy with our packaging, with no reference to the actual contents or our website. The package is designed to resemble a typical online store parcel, making it indistinguishable from thousands of other packages sent daily, to avoid raising any suspicions. Additionally, the packaging is tailored to the country of destination, based on our extensive experience in each specific region

How to verify product or seller?

You can verify the authenticity of both the product and the seller through the official Hilma Biocare website at hilmabiocare.com

Shipping Policy

What shipping methods do you provide?

We ship parcels via standard postal service. Orders over €500 are shipped using a courier service. Delivery to European countries typically takes 3 to 7 business days, while international orders can take 7 to 14 business days. The delivery cost will be displayed during the checkout process.

How long will it take to receive my order?

Shipping to European countries typically takes 3 to 7 business days, while international orders may take 7 to 14 business days. Please note that we cannot provide an exact delivery date, as it depends on the logistics of the different shipping companies.

When my order will be Shipped?

Your order will be shipped within 24 hours after the payment has been cleared in our account.

Which countries do you ship to?

We ship worldwide

Will the parcels pass through customs?

We have extensive experience in shipping to various countries, and we know how to handle the process efficiently. While most parcels are delivered safely and without issue, we understand that customs procedures can sometimes cause delays. In the very rare event that a package is not delivered, we will assist you and reship the order free of charge, ensuring you receive your products. Your satisfaction and peace of mind are our priority.

Parcel or product was damaged

In the very rare event that your product arrives damaged, we will reship a replacement to you free of charge. We take great care in packaging and shipping, and this situation is extremely uncommon. Your satisfaction is important to us, and we are committed to ensuring that you receive your order in perfect condition

Parcel was lost

Case will be reviewed according to Reship policy.

Payments

What is the minimum amount for each order?

There is no minimum order amount on our website.

How can I cancel my paid order?

You can cancel your order if it has not yet been packaged or handed over to the postal service for shipment.

What payment methods do you accept?

We accept PayPal, Bitcoin, and Bank Transfer as payment methods.

Do you accept PayPal?

Yes, we do accept PayPal as a payment method. It’s a secure and convenient option for making purchases on our website. Simply choose PayPal during checkout, and you can complete your order with ease

How quickly will my payment arrive?

PayPal transfers are instant, allowing for quick and seamless transactions. Bank transfers are usually processed instantly as well, though they may take up to 1 business day to be completed. Bitcoin payments are also nearly instant, providing a fast and secure method of payment.