Customer Service
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Frequently Asked Questions
Find answers to the most common questions.
We send payment links manually, usually within a few minutes to a few hours on working days. Orders placed outside our opening hours are usually processed the following morning. We also process orders at weekends, although this can take a little longer.
Order statuses are updated manually within 24 hours of payment confirmation. We usually start preparing your order before the status is updated.
Your order is usually dispatched within 24–48 hours after we receive and confirm your payment. We offer worldwide shipping, including the EU and the UK. Delivery across Europe takes 4–14 days after dispatch, depending on the destination country, with most European destinations receiving their orders within 7 days. Delivery times outside Europe depend on the destination country. If your parcel has not arrived three weeks after dispatch, contact us with your order number.
Before dispatch, contact us to update your address. After dispatch, check your parcel tracking for the delivery changes offered by the courier. You can also contact the courier directly.
Contact us with your order number. We will open an investigation with the courier. If your parcel has been lost or stolen, we will send a replacement free of charge.
Contact us with your order number and photos of the items you received and the packaging. We will send any missing items or replace incorrect or damaged products at no additional cost.
