Privacy Policy

Hilma Biocare Shop respects the privacy of your personal data. This policy explains what information is used on hilmabiocare.ws, why it is used and how you can exercise your rights.

Who We Are

This policy applies to Hilma Biocare Shop, available at hilmabiocare.ws. For questions about your personal data, contact us at [email protected]

Information You Provide

When you place an order, we collect the information entered in the checkout form: your contact details, the information needed for delivery and details relating to your purchase. Required fields are identified in the form. Without the information needed for shipping, we cannot deliver your order.

When you contact us, we also receive the information contained in your message and any attachments so that we can respond to your enquiry.

How We Use Your Data

We use your information to process your order, confirm payment, prepare and track your shipment, answer your questions and resolve delivery issues. This processing is necessary to perform the sales contract or take steps before a purchase at your request.

We do not sell or rent your personal data. We do not use it for targeted advertising or share it with partners for their marketing activities.

Who Has Access to Your Information

Information is accessible to the people responsible for processing your order and the service providers needed to operate the service, including hosting, communication, payment and delivery providers. Access is limited to what each party needs to perform its role. The courier receives the contact and delivery details needed to transport and deliver your parcel.

We also disclose information when required by law. Using a service provider does not remove our data protection obligations.

Cookies and Website Functionality

We do not use advertising cookies. Technical cookies support the operation of the shop, including remembering your basket and maintaining your session. They are separate from trackers used to monitor browsing for advertising purposes.

You can manage or delete cookies through your browser settings. Blocking cookies required for the shop to function can prevent you from using the basket or completing an order.

Data Retention and Security

We retain the information needed to process your order until the order has been completed and related enquiries have been resolved. Documents subject to legal retention requirements are kept for the period required by applicable law. Information needed for a dispute is retained until the dispute has been finally resolved and the applicable appeal periods have expired. Depending on the circumstances, this retention is based on a legal obligation or our legitimate interest in defending our rights.

Once the applicable retention period ends, the data is deleted or anonymised. We restrict access to authorised persons and apply appropriate safeguards against loss, misuse and unauthorised disclosure.

Your Rights

Subject to the conditions established by the GDPR, you can request access to your data, correction, deletion or restriction of processing. You also have the right to data portability where the relevant conditions are met. For processing based on legitimate interests, you can object on grounds relating to your particular circumstances.

To exercise your rights, email [email protected] We respond free of charge, generally within one month. In cases permitted by the GDPR, this period can be extended by a further two months. We will inform you of the extension and explain the reason within the first month. If there is reasonable doubt about your identity, we request only the information needed to verify it.

Deletion does not apply to information that must be retained to comply with a legal obligation or establish, exercise or defend a legal claim. You can also lodge a complaint with the competent data protection authority, including the CNIL if you live in France.