Returns & Refunds
Returns
We do not accept returns if you change your mind or no longer wish to keep the products, except where required by law.
If your parcel is lost, stolen or damaged, or if any products are missing, contact our team for a free replacement.
Free Replacement
We arrange a replacement shipment at no cost in the following cases:
- Your parcel is lost or stolen.
- Products arrive damaged.
- Products are missing from your parcel.
For damaged or missing products, we replace the affected items. Both the replacement products and shipping are completely free.
How to Report a Problem
Contact our team through the Contact Us page, providing your order number and a description of the problem.
For damaged or missing products, include photos of the parcel, its shipping label and the products received. Keep the packaging while your request is being reviewed.
Our team will review the information and arrange a replacement shipment. Tracking details will be provided after dispatch.
Replacement Guarantee Exclusions
Our free replacement guarantee does not cover refused or unclaimed parcels, or failed deliveries caused by an incorrect address provided at checkout.
Please check your delivery details carefully and monitor tracking so you can receive or collect your parcel.
Refunds and Consumer Rights
For delivery issues covered by our guarantee, we offer a free replacement. This policy does not limit your statutory rights, including any applicable right to return products or receive a refund.
Need Help?
Contact our team with your order number so we can look into your delivery issue.
